Refund policy

We want you to love your knife. If you need to return an item, we’re happy to help.

RETURNS

We accept returns within 30 days of delivery, provided the item is unused and in its original condition.

To initiate your return, please contact us with your order number and details about your return.

Return shipping: You are not responsible for any shipping or restocking fees if the return is due to our error, such as receiving an incorrect or defective item. Otherwise, your return is subject to a restocking fee.
Restocking fee: Non-defective returns are subject to a $25 restocking fee, calculated from the purchase price of the returned product. This fee covers shipping, payment processing, and labor costs associated with the return.
Exchange: If you exchange a knife for another, provided it’s non-defective and in its original condition, you are not responsible for a restocking fee.
Return shipping insurance: We recommend insuring your return shipment. Acre Knife is not responsible for items lost or damaged while in transit to us.
Refunds: Once we receive and inspect your returned item, refunds will be processed within two weeks.

THE ACRE KNIFE PROMISE

We believe a well-made knife should be enjoyed for a lifetime. All of our knives are made with careful attention to materials, craftsmanship, and performance, and we stand behind the work that goes into every blade.

Complimentary Knife Sharpening for Life

Every knife purchased or custom-made directly through Acre Knife includes free sharpening for life. Proper sharpening helps your knife continue to perform as intended through its functional lifetime.

Materials

If a material fails during normal, intended use, we’ll work with you to repair or replace the affected component.

Workmanship & Craftsmanship

Every Acre knife is handmade with care. If a defect in workmanship or craftsmanship affects the knife’s intended function, we’ll work with you to repair or replace it.

Manufacturer Defects

If your knife has a defect resulting from the manufacturing process that affects its functionality, safety, or quality, we’ll repair or replace it.

Manufacturer defects do not include normal wear and tear, damage caused by misuse or improper care, or damage that occurs after purchase.

Lifetime Coverage

Our guarantee applies throughout the knife’s functional lifetime — the period during which, with normal use and proper care, the knife continues to perform its intended purpose.

What Isn’t Covered

Our guarantee does not cover damage caused by misuse, improper care, accidents, alterations, or normal wear and tear.

Because knives are working tools, signs of use and age are not necessarily defects. Scratches, patina, sharpening marks, and other changes that naturally occur through use are part of a knife’s life and character.

If you’re unsure whether an issue is covered, please reach out. We’ll be happy to take a look.